Refund Policy
When and how refunds work on Z2Market.
1. Escrow and completion
Payments for orders are held in escrow until the buyer confirms that the digital goods or services were delivered as described. Once the buyer confirms, funds are released to the seller. If there is a problem, the buyer can open a dispute before confirming.
2. When refunds apply
Refunds may be issued when: the seller fails to deliver; the item does not match the listing; the order is cancelled by agreement or under our rules; or a dispute is resolved in the buyer’s favour. We do not guarantee refunds for issues outside our control (e.g. buyer’s misuse of an account after delivery).
3. How to request a refund
If you have not received what you paid for or it does not match the description, do not confirm delivery. Use the site’s dispute or order support flow to report the issue. We will review the case and may request proof from both sides. Refunds, when granted, are processed back to the original payment method or as site credit, depending on our and our providers’ policies.
4. Disputes
Disputes are handled through Z2Market’s dispute process. Our team may mediate and make a decision based on our Terms of Service and listing details. Refunds (full or partial) are issued according to that decision. Our resolution is final for the purposes of using the platform.
5. Timelines
Dispute reviews are completed as quickly as possible; exact time may vary. After a refund is approved, the actual return of funds can take additional time depending on the payment provider (often within several business days).